8x8 cloud phone systems · fully managed

A cloud phone system,
run for you.

We set up, port, and support 8x8 — calls, video, chat and contact centre on one platform — so your team can talk to anyone, anywhere, on any device. You get the technology. We handle the rest.

8×8 Work · Live
Active
Sarah M. — Leeds office
HD voice · on any device
2:14
Team standup · 8 people
Video meeting · recording on
14:32
Team chat · 3 unread
Messages + file sharing
now

99.999%
Uptime SLA
34+
Global regions

Trusted across industries

Legal Services Healthcare Logistics Accounting & Finance Property & Real Estate Food & Beverage

Why move to the cloud

Your phone system shouldn't
be tied to the building.

Old PBX boxes, line rental, and a separate app for every job add cost and headaches. A cloud platform pulls it all into one place — and frees your team from their desks.

The old way

On-premise PBX & line rental

  • A physical PBX box on site that can fail and needs an engineer to fix
  • Calls only work at the desk it's wired to — remote work is a workaround
  • Separate tools for calls, video, chat, and messaging
  • Line rental contracts and surprise per-minute call charges
  • An engineer visit required for every move, add, or change

With 8x8 — managed by RocBridge

One cloud platform, fully looked after

  • Nothing to install or maintain on site — no hardware that can fail
  • Take your number anywhere — desk, home, mobile, or browser
  • Calls, video, chat, and SMS in a single 8x8 Work app
  • Predictable per-user pricing, billed monthly — no surprises
  • Moves, adds, and changes made remotely by us, often same day

What's included

One platform for the way
your team actually talks.

8x8 brings every channel together under a single login and one admin console — less to learn, less to manage, and one place to see what's happening.

Calls anywhere

The 8x8 Work app runs on Windows, macOS, iOS, Android, and the browser. One number follows your team from desk to home to mobile — no forwarding, no faff.

Video meetings

Host HD video calls for up to 500 people with screen share and recording — with large-scale webinars available when you need them. No separate meetings tool to buy.

Team chat & SMS

Quick messages, file sharing, and business SMS sit right beside calls — so conversations don't scatter across half a dozen apps. Everything in one place.

Contact centre

When you're ready, add call queues, smart routing, and supervisor tools — scaled to the team that needs them, not forced on the whole business.

Built-in analytics

See call volumes, quality scores, and team performance in one console — clear enough to act on without needing a data analyst or separate reporting tool.

Works with your tools

Connect Google Workspace, HubSpot, Zoho, and your CRM so calls log and launch from the systems your team already lives in. No workflow disruption.

Plus everything a growing team expects as standard: auto-attendant & IVR, call recording & transcription, AI meeting & call summaries, business fax (eFax), hot desking, receptionist console, voicemail-to-email, ring groups & hunt groups, and click-to-call from your CRM and business apps.

Also included

Managed IT, not just managed phones.

Your communication stack and your IT run better together. We manage both — one provider, one invoice, one team that knows your whole environment.

Fully managed IT

The technology your team
uses every day — looked after.

Phones that ring, laptops that work, people who can log in on their first day and nothing left behind when they leave. That's what we deliver — without you needing to think about any of it.

<4min
Avg. helpdesk response
1 day
New hire ready time
99.9%
Network uptime SLA
Same day
Off-boarding turnaround
Talk to us about managed IT
Laptop & device management
Every endpoint, configured and monitored from day one
  • Zero-touch provisioning — new laptops configure themselves from the box, apps installed, settings applied, ready to use
  • Automated OS and application patching across Windows and macOS — scheduled after hours, never during someone's workday
  • 24/7 endpoint monitoring — we see performance issues, failing drives, and security alerts before they become problems
  • Remote diagnostics and resolution — over 90% of issues fixed remotely without anyone needing to visit your office
  • Hardware lifecycle tracking — we flag machines approaching end of life well before they fail, so replacements are planned not panicked
New hire onboarding
Ready before they sit down — every time
  • Laptop imaged, named, and enrolled in MDM before the start date — no setup delays on day one
  • Google Workspace or cloud email account created, licensed, and added to the right groups and distribution lists
  • 8x8 extension and DDI assigned — new hire can make and take calls from their first morning
  • Business apps deployed silently — no "can you install this?" before they can start working
  • MFA enforced, conditional access applied, and device enrolled in company policy from first login
Offboarding & access removal
Clean, complete, and same-day — protecting your business when people leave
  • All accounts disabled or deleted within hours of a departure — email, M365, 8x8, SaaS apps, and VPN in one coordinated sweep
  • Laptop remotely wiped and re-imaged if not returned — your data is gone from the device regardless of where it ends up
  • Email and phone number redirected to the right person — no business communications drop into a void
  • Shared mailbox, Teams channels, and file access reassigned before the account is locked
  • Offboarding checklist completed and documented — evidence that access was revoked, for compliance and peace of mind

One provider for phones and IT. Your 8x8 system and your managed IT sit under one contract, one support number, and one monthly invoice.

See IT plans →

What we run it on

Enterprise-grade platform.
Fully managed for your business.

8x8 is the technology. RocBridge is the team that scopes, deploys, ports your numbers, and supports it day to day — so you never have to think about it.

Platform & integrations

Watched around the clock

A resilient global cloud across 34+ regions, monitored 24/7, with automatic failover behind the scenes.

The RocBridge difference

We don't just sell you a
licence and disappear.

Anyone can resell 8x8. The value is in the switch being clean and the system being looked after long-term.

01

We scope it properly

We map how your team actually makes and takes calls, then match you to the right plan and the right number of users — no overbuying, no underdelivering.

02

We port your numbers

Your existing numbers move across to 8x8. We plan the cutover so there's no downtime — people dial you exactly as they do today, from day one.

03

We configure the flows

Auto-attendants, ring groups, opening hours, voicemail-to-email, and call routing — set up to match how your business actually runs, not a generic template.

04

We support it for good

Your phones live alongside your IT with one provider and one number to call. New starter Monday? Sorted before they sit down.

Step 01 — Scoping

Right-sized from the start.

  • Map current call flows, volumes, and user types
  • Identify which plan fits — Unified Comms, Contact Centre, or Teams
  • Check broadband and network readiness for voice quality
  • Fixed quote — no overbuying, no hidden extras

Step 02 — Number porting

Keep every number. Zero downtime.

  • All existing DDIs and main numbers transferred to 8x8
  • Cutover planned outside business hours where possible
  • Old and new systems run in parallel until you're confident
  • Clients and suppliers dial you exactly as before

Step 03 — Configuration

Set up the way you work.

  • Auto-attendant greetings and menu options recorded and configured
  • Ring groups, hunt groups, and overflow rules set per department
  • Opening hours, out-of-hours, and holiday routing built in
  • CRM and M365 integrations connected before go-live

Step 04 — Ongoing support

One provider. One number to call.

  • Phones, IT, and security managed under one contract
  • Moves, adds, and changes handled remotely — usually same day
  • New starters provisioned before day one
  • Proactive monitoring of call quality and platform health

Who we set this up for

Trusted by teams that can't
afford a dropped call.

We run phone systems for businesses across the country — many of them clients for well over a decade.

Finance & Insurance Healthcare & Dental Legal & Law Firms Property Management Engineering & Construction Professional Services Funeral Directors Professional Training Logistics & Distribution Accounting & CPA

Choosing a plan

Three ways teams
usually start.

8x8 is priced per user and tailored to what you need, so we quote it for you rather than list a one-size price. Most businesses start in one of these three places.

Most teams

Unified Communications

The everyday phone system — calls, video, chat, and SMS in one app for the whole business.

  • HD voice on any device
  • Video meetings & screen share
  • Auto-attendant & voicemail-to-email
  • Business SMS & team chat
  • Call recording & AI summaries
Get a quote

UC-first

8x8 for Your UC Apps

Keep working in Teams — let 8x8 power the external calling underneath it. No workflow change for your team.

  • Make & take calls in your existing UC apps
  • Full PSTN calling & number porting
  • One bill, one support line
  • No change to how your team works
  • 99.999% uptime SLA
Get a quote

Per-user pricing, billed monthly. We'll build a quote that matches your headcount and the features you'll actually use. Talk to us →

What's actually included

Every feature, explained.

Select a plan to see exactly what you get — no vague bullet points, no fine print.

Most teams

Unified Communications

The complete everyday phone system — calls, video, chat, and SMS unified in one app. Works on any device, from any location.


Includes

  • HD voice on any device
  • Video meetings & screen share
  • Auto-attendant & voicemail-to-email
  • Business SMS & team chat
  • Call recording & AI summaries
Get a quote
Calls anywhere
One number that follows your team everywhere
8x8 Work App — Desktop, Mobile & Browser
The 8x8 Work app runs on Windows, macOS, iOS, Android, and the browser. Your team's business number follows them wherever they work — desk, home, or on the road — with no forwarding needed.
Number Porting — Keep Every Number
We port your existing DDIs and main number to 8x8 with zero downtime. Your clients and suppliers dial you exactly as they do today — nothing changes from their end.
Auto-Attendant & IVR
We build your call flows — greetings, menu options, opening hours, and out-of-hours routing — configured to match the way your business actually runs, not a generic template.
Ring Groups & Hunt Groups
Calls ring the right team, in the right order, with the right overflow. Sales, support, reception — each department handled the way it should be, not the way the system defaults.
Call Recording & Voicemail-to-Email
Calls recorded automatically where required, stored securely, and retrievable on demand. Voicemails delivered to email as audio files with AI-generated transcriptions.
Video meetings
HD video for the whole business, built in
HD Video for Up to 500 Participants
Host video meetings for your whole team — or your whole client base — without buying a separate video tool. Screen sharing, virtual backgrounds, and whiteboard included.
AI Meeting Summaries & Recording
Every meeting can be recorded and automatically summarised. Key decisions, action items, and discussion points delivered to participants without anyone taking notes.
No App Required for Guests
External participants join via browser — no download, no account, no friction. Your clients don't need to install anything to meet with you.
Team chat & business SMS
Messaging that lives beside your calls
Team Chat & Direct Messages
Quick internal messages, file sharing, and group channels — all inside the same 8x8 Work app your team uses for calls. Conversations stay in one place, not scattered across apps.
Business SMS from Your Office Number
Send and receive SMS from your business number — not a personal mobile. Reply to client texts from desktop or mobile without giving out your private number.
Works with your tools
Calls launch and log from the systems you already use
Google Workspace & Calendar Integration
Click-to-call from Google Contacts, calendar presence synced with your availability, and status indicators — all connected so your communication tools work as one.
HubSpot & CRM Integration
Calls automatically logged against the right contact or deal. Screen-pop shows the caller's CRM record before you pick up. Click-to-dial from any phone number in your CRM.

Customer-facing teams

Contact Centre

Everything in Unified Comms, plus queue management, supervisor tools, quality analytics, and omnichannel — built for teams handling volume.


Everything in Unified Comms, plus:

  • Call queues & smart routing
  • Supervisor & live monitoring
  • Quality management & analytics
  • Omnichannel options as you grow
Get a quote
Call queues & smart routing
Get every call to the right person, every time
Skills-Based Routing CC only
Route inbound calls to the agent best equipped to handle them — by skill, language, product knowledge, or customer tier. Reduce transfers and handle time in one step.
Queue Position & Wait Time Announcements
Callers hear their position, estimated wait, and callback options rather than silence. Reduces abandons and manages expectations without adding staff.
Scheduled & Priority Callbacks
Customers can request a callback instead of waiting. Priority routing ensures your most important clients never sit in a general queue.
Supervisor tools & live monitoring
Coach your team in real time without disrupting the call
Live Wallboard & Queue View CC only
Real-time dashboard showing queue depth, agent status, wait times, and SLA adherence — visible to supervisors and displayed on your team's screens to drive performance.
Listen, Whisper & Barge
Supervisors can silently listen to live calls, whisper coaching to the agent without the caller hearing, or join the call three-way if needed. Training happens in real time, not in a meeting room.
Quality management & analytics
Know exactly how your team is performing
Quality Scoring & Call Evaluation CC only
Score calls against your own evaluation criteria. Track individual agent performance over time, identify coaching opportunities, and build an evidence base for reviews.
Historical & Real-Time Reporting
Pre-built and custom reports on call volumes, handle times, abandonment rates, SLA compliance, and agent utilisation — exportable and schedulable for weekly or monthly reviews.
Omnichannel — Voice, Chat, Email & SMS
When you're ready to expand beyond voice, omnichannel queuing handles web chat, email, and SMS alongside calls — all in the same agent workspace, same reporting, same routing rules.

UC-first

8x8 for Your UC Apps

Your team keeps working in their existing UC apps. 8x8 powers the external calling underneath. One bill, one support line, no workflow disruption.


Includes

  • Make & take calls in your UC apps
  • Full PSTN calling & number porting
  • One bill, one support line
  • No change to how your team works
Get a quote
Calling inside your UC apps
External PSTN calling, powered by 8x8
Direct Routing via 8x8 UC native
8x8 acts as your direct routing provider — delivering full PSTN capability (make and take external calls) directly inside your existing UC interface. No separate app needed for users already in their communication platform.
Full Number Porting
Your existing business numbers are ported to 8x8 and surfaced inside Teams. Clients dial the same number they always have — they simply reach someone in Teams now.
No Change to How Your Team Works
Users make and receive calls exactly as they do today inside their preferred app — the only difference is it actually works reliably, backed by 8x8's 99.999% uptime SLA and global cloud infrastructure.
One bill. One support line.
Phones and IT managed together
Single Invoice for Phones & IT
Your 8x8 Teams calling sits on the same account as your managed IT. One invoice, one renewal date, one conversation at review time — not two separate vendor relationships to manage.
Moves, Adds & Changes Handled by Us
New starter? We add them to Teams calling before day one. Someone leave? We remove them and reassign their number the same day — no portal access required from your end.
99.999% Uptime SLA
8x8's financially-backed SLA applies to the calling layer — so even if Teams has issues, your external calling has independent resilience backed by a global cloud platform, not a single data centre.

Common questions

The things people ask
before switching.

Can we keep our existing phone numbers?

Yes. We port your existing numbers across to 8x8 and plan the switch so there is no downtime — your numbers carry on working as people dial them today. We handle the porting process end to end, including coordination with your current provider.

Do we need new handsets?

Not necessarily. The 8x8 Work app runs on Windows, macOS, iOS, Android, and in a browser — so your team can make and take calls from the devices they already use. If you prefer physical desk phones, we supply and configure compatible handsets, and they connect to the same 8x8 platform as the app.

Does it work with our existing communication apps?

Yes. 8x8 supports direct routing integration so your team can make and receive external calls inside their existing UC platform, with 8x8 handling the PSTN calling underneath. Your team's workflow doesn't change — they just get reliable, enterprise-grade calling inside the apps they already use.

Is the connection reliable and secure?

8x8 runs on a resilient, fully cloud platform backed by a financially-guaranteed 99.999% uptime SLA — with no on-site PBX box to fail. Calls, video, and messages are encrypted with SRTP and TLS, and the platform is independently certified to ISO 27001, PCI DSS, and GDPR. We deploy it in line with the standard that anchors your wider IT and security.

What internet connection do we need?

Standard business broadband is enough for most teams. We check your connection and network configuration before go-live to make sure call quality holds up, and advise if anything needs adjusting — such as QoS settings or router configuration. We won't go live until we're confident the quality will be right.

Who looks after it once it's live?

We do. Your phones sit alongside your IT and security with one provider and one number to call. Our team handles moves, adds, changes, new users, and support — the same way we look after your wider IT. New starter on Monday? Sorted before they sit down.

How long does the switch take?

Most businesses are live within 2–4 weeks from sign-off. The bulk of that is number porting lead time with your current provider — the configuration and setup itself typically takes a day or two. We run old and new systems in parallel until you're confident, then cut over with no downtime.

Ready to hear the difference?

Book a 20-minute demo and we'll show you 8x8 running, talk through your current setup, and map out a clean switch with no downtime.

No contracts required to start · Live in as little as 2 weeks · Numbers ported with zero downtime